Indra speeds Madrid metro ticketing

Indra's ticketing system prototypes to enable contactless payments in Spanish capital
Mobility as a Service / April 14, 2021
By Ben Spencer
Indra Metro de Madrid ticketing system prototypes Smart-TVM
Indra is producing the first equipment contracted for the Gran Via station (© DuncanSharrocks |

Indra and Metro de Madrid's technological centre have developed ticketing system prototypes that will enable contactless payments and provide simpler access to the Spanish capital's suburban metro. 

The Smart-TVM has a 43” touch screen capable of broadcasting large format passenger information, station maps and timetables. 

It can also be used as a videowall, allowing Metro to improve its interaction with users by answering questions or sending announcements. 

The system accepts payments via chip and contactless bank cards as well as through smartphones through Google Wallet and Apple Pay and cash. 

Additionally, the Smart-TVM enables online assistance through an intercom kit and IP camera connected to a user service centre.

The prototypes have been tested by customers and Indra is producing the first equipment contracted for the Gran Via station. 

The new automatic ticket vending machines and access control systems are based on Indra's Mova Collect line of solutions. 

Indra is also creating a thermal map of the entire Madrid Metro network in order to study the possible use of this energy and to facilitate the detection of fires or overheating in high-risk areas.

This project consists of reusing the existing optical fibre in the infrastructure with minimal intervention at the ends to install a distributed thermal sensor (DTS).

According to Indra, the DTS enables the temperature and its variations to be measured with an accuracy of less than 10 meters and 1 degree and a range of up to 60 km to generate that thermal map.

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